PayGatePayGate / FAQ
Frequently asked questions
Can't find your answer? See the documentation or contact us.
Why isn't my rule changing checkout?
Open the rule and use Test this rule to see which conditions pass or fail.
Check that the rule is Active, and that names match exactly what Shopify uses. Payment methods use their name in Settings › Payments: card payments show as "Credit card" at checkout but are named after the provider, for example "Shopify Payments".
Make sure you didn't enter a shipping method where a payment method belongs. The editor warns you if it spots one.
How fast do changes apply?
Within a few seconds of saving, for new checkouts. Refresh an open checkout to see them.
Can I test a rule before customers see it?
Yes. Use Test this rule in the payment editor, or the Preview in the shipping editor. You can also save a rule as Inactive and turn it on later from the Rules page.
Could a rule stop customers from paying?
No. If a payment or shipping rule would hide every option, it hides none. If a checkout rule can't run (for example, during a Shopify outage), checkout isn't blocked.
Several rules together could still hide a lot, so the editors list other active rules that affect the same methods.
Why is the cheapest shipping option always first?
Shopify requires the cheapest shipping option to be listed first and selected by default. Your order applies to everything after it.
Can I charge a fee for Cash on Delivery?
Yes, through a shipping rate. Create a shipping rate that includes the fee (for example "Cash on Delivery (+Rs 300)"), then use the Configure cash on delivery fee template so Cash on Delivery only appears when that rate is selected. See the Guides for step-by-step instructions.
What are the limits?
- Shopify allows 25 active payment rules and 25 active checkout rules per store. The Rules page shows how many you use.
- Hiding only the express button of Apple Pay, Google Pay or PayPal needs Shopify Plus; otherwise the whole method is hidden.
- Methods with logos (Shop Pay, Apple Pay, Google Pay, PayPal) can't be renamed, and express wallets can't be reordered.
- Payment rules don't apply in Point of Sale or inside Shop Pay's own checkout.
Which plans are there?
The Free plan includes 1 active rule. Premium includes unlimited active rules ($3.99/month or $39.99/year) and starts with a 14-day free trial. On development stores every plan is free, so you can test Premium before you launch.
How do I get help?
Email hello@labs.vexous.com. We're happy to help you set up a rule.